Initiative involves 90 units locally
Chery Auto Philippines (CAP) is conducting a preventive inspection campaign on select 2024 Tiggo 5X Pro units.
In a letter to Department of Trade and Industry-Consumer Protection and Advocacy Bureau Director Cherryl Carbonell dated May 9, the firm will conduct the initiative to address the possible insufficient welding bead dimension on the vehicle’s rear torsion beam assembly.
Per CAP, the campaign was launched after it received information from Chery International that several Tiggo 5X Pro units are suspected to have the aforementioned issue following the mother company’s quality audit.
The preventive service initiative is being conducted following the issue involving an Omoda 5 retailed abroad having the same issue involving the same portion. To note, the badge has yet to be sold in the Philippine market.
CAP said in the letter that the problem in the said part of the Chery Tiggo 5X Pro could lead to “breakage during vehicle operations, especially if driven under hard conditions.”
“It is therefore our utmost priority to promptly and efficiently address any potential safety issues to uphold the trust and confidence of our customers,” the firm noted.
According to CAP, some 90 units were affected by the recall.
The company shared that affected customers shall receive official notification letters from the company and will be contacted by Chery dealerships for the facilitation of the inspection.
The inspection will take around 30 minutes. Should the concerned vehicle need the necessary replacement, it will undergo a five-hour procedure upon the vehicle’s schedule of arrival.
Further, CAP guaranteed that the replacement will be free of charge to the owners.
Photos from Chery Auto Philippines, Department Trade and Industry
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