Foodpanda launches Pandapatrol mobile hub to boost ties with delivery partners

Foodpanda has unveiled its latest initiative that will boost the relationship between the company and its delivery partners.

Dubbed “Pandapatrol: Hub on Wheels”, the Foodpanda-branded bus will make stops at select gas stations that will offer fun and exciting games and activities that its partner riders, bikers, e-scooters, and the public can enjoy.

The roadshow has already started in Metro Manila and will proceed next to Luzon provinces and areas in Visayas and Mindanao until the end of the year.

According to Foodpanda Philippines Operations Director Patricia Jacinto, the program is aimed at reinforcing its commitment in supporting and assisting its delivery partners while driving engagement.

"We wanted to bring the experience closer to our Ka-pandas by visiting them in their local provinces and cities," Jacinto said.

In addition to the interactive and playful games on the ground, the Pandapatrol coaster will also serve as a support hub for delivery partners where they can personally meet Foodpanda representatives to raise any concerns on the spot. “Right then and there, we can hear them out and provide the appropriate solution to their queries – whether they are having technical issues with their accounts, need assistance on their delivery sessions, or simply want to provide feedback for process improvement.”

Other activities include redemption of exclusive merchandise and other items from their Bamboo points, Foodpanda’s rewards program for partner riders where they can earn points for completing specific tasks or successful deliveries. Even interested applicants can also apply onsite to become a part of the Ka-panda community.

In addition, on-ground booths for Foodpanda’s partners for rider support and assistance are also present during the roadshow to avail the several services available at their disposal.

Further, Foodpanda said that the Pandapatrol: Hubs on Wheels initiative is meant to continue making a difference in the lives of its delivery partners. “Whether it’s for support and assistance on their livelihood or fun and engaging activities, we are here to make their lives better,” Jacinto said.

“Creating a positive and engaging environment for our hardworking Ka-pandas is always a top priority because we believe that it's not just about delivering food but also about providing happiness and support for them,” she added.

Relatedly, Jacinto also shared the various initiatives and programs that were provided to ramp up the efforts on supporting and engaging with delivery partners. Just recently, they concluded their annual Panda Legends online tournament that brought together partner riders for a friendly competition and a chance to win amazing prizes. 

Adding to their list of government partners, the online food and grocery platform also sealed a partnership with Pag-IBIG Fund and the Philippine Statistics Authority (PSA) to help its delivery partners gain access to the government’s social security programs and benefits.

Moreover, Foodpanda also rolled out a campaign that will match every tip received by the riders on the app. During the campaign period, they earned twice the amount of tips, with 100 percent of it fully being credited to their accounts.  

Photos from Ruben Manahan IV

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