Here are Nissan Philippines' Best Service Technicians for 2019

Nissan Philippines recently held the Nissan Service Technician Excellence Competency (NISTEC) and Nissan Service Advisor Excellence Competency (NISAC) national competitions to recognize outstanding individuals who excel in aftersales services.

“This competition is a way for us to strengthen and prove our skills in bringing satisfaction to our customers. Excellent customer service and exceeding customer expectations win us loyal customers and earns admiration for Nissan as a brand,” said Nissan in the Philippines president and managing director Atsushi Najima.

The winner for the NISTEC national championship was Nino Bryan Villafuerte from Nissan Cebu, while Japhet Calabon from Nissan Bacolod bagged the NISAC award.

About the NISTEC-NISAC Competition

The NISTEC and NISAC National Competition has been Nissan's program for more than 20 years. It is a competition done in all countries where the Japanese auto company is currently operating.

The NISTEC finalists undergoes three rounds of practical exercises: Engine Diagnosis, Electrical Diagnosis and Repair, and Chassis Maintenance and Trouble Shooting.

Meanwhile, the NISAC finalists are tested through a series of role plays for Receiving Process, Repair Authorization, and Delivery Process.

The NISTEC and NISAC National Competition's main goal is to lift up the quality of service delivery standards of the whole Aftersales team for the benefit of Nissan customers. It is held every two years.

The competition was also developed and created after Nissan Philippines Incorporated's (NPI) customer and sales services were recognized by J.D. Power Asia. NPI garnered top marks in Customer Satisfaction with Aftersales Service among vehicle owners in the JD Power Asia Pacific's 2014 Philippine Customer Service. This motivated the company to develop and create programs that improve not just the reliability of its staff, but also the skill of its Aftersales service workers.

Antonio Zara, president and Managing Director of NPI explained:

“Part of the JD Power criteria involves the competences of the Service Technicians and Service Advisors in achieving the over-all satisfaction of the customers. With this competition, we at NPI, aim to further improve the skills and capabilities of our Service Technicians and Service Advisors. We also want to encourage them to give the best kind of service our Nissan customers deserve,” Zara added.

Also Read: Nissan PH Opens Biggest Service Center in Cebu Nissan PitStop Promotion offers free periodic maintenance service for up to three years

Read All

Featured Articles

Recommended Articles For You

Read All

Featured Cars

  • Upcoming

Car Articles From Zigwheels

  • News
  • Article Feature
  • Advisory Stories
  • Road Test
  • Nissan ends Q1 2025 as 3rd best-selling automaker in PH
    Nissan ends Q1 2025 as 3rd best-selling automaker in PH
    Ruben Manahan IV . Today
  • Toyota GR PH Cup leg 2 to be held in Villar City
    Toyota GR PH Cup leg 2 to be held in Villar City
    Paulo Papa . Today
  • MG vehicle buyers can win free trip to London under latest promo
    MG vehicle buyers can win free trip to London under latest promo
    Ruben Manahan IV . Today
  • Volkswagen Group to offer 20 new models in China by 2027
    Volkswagen Group to offer 20 new models in China by 2027
    Cesar Miguel . Today
  • Jaecoo J7 SHS gets 5-star rating from Euro NCAP
    Jaecoo J7 SHS gets 5-star rating from Euro NCAP
    Ruben Manahan IV . Today
  • Here’s what to expect on the road this Holy Week
    Here’s what to expect on the road this Holy Week
    Paulo Papa . Apr 16, 2025
  • Here are some iconic Manila churches you can check out for Visita Iglesia via the NLEX Connector
    Here are some iconic Manila churches you can check out for Visita Iglesia via the NLEX Connector
    Paulo Papa . Apr 16, 2025
  • Suzuki Dzire Hybrid: strengths and weaknesses
    Suzuki Dzire Hybrid: strengths and weaknesses
    Cesar Miguel . Apr 16, 2025
  • Here are some spiritual sanctuaries you can visit this Holy Week via SCTEX
    Here are some spiritual sanctuaries you can visit this Holy Week via SCTEX
    Paulo Papa . Apr 16, 2025
  • Here’s how Prestone can help make your Holy Week getaways safe, hassle-free
    Here’s how Prestone can help make your Holy Week getaways safe, hassle-free
    Paulo Papa . Apr 16, 2025
  • What should you visit first at MIAS 2025?
    What should you visit first at MIAS 2025?
    Cesar Miguel . Apr 11, 2025
  • Do you really need 4x4 for overlanding?
    Do you really need 4x4 for overlanding?
    Cesar Miguel . Mar 26, 2025
  • Number coding 2025: what you need to know
    Number coding 2025: what you need to know
    Paulo Papa . Mar 09, 2025
  • EVs still require lubrication, JAMA execs say
    EVs still require lubrication, JAMA execs say
    Paulo Papa . Mar 09, 2025
  • Ensure your vehicle is Summer road trip-ready by following these tips
    Ensure your vehicle is Summer road trip-ready by following these tips
    Paulo Papa . Mar 06, 2025
  • JAC JS4: from daily drives to ‘vacay’ vibes
    JAC JS4: from daily drives to ‘vacay’ vibes
    Paulo Papa . Today
  • First drive: Jetour X70 Lightning i-DM
    First drive: Jetour X70 Lightning i-DM
    Paulo Papa . Apr 03, 2025
  • Changan CS15: no-fuss daily driver
    Changan CS15: no-fuss daily driver
    Cesar Miguel . Mar 27, 2025
  • First drive: Mercedes-Benz EQE 350+ AMG Line
    First drive: Mercedes-Benz EQE 350+ AMG Line
    Paulo Papa . Mar 21, 2025
  • BYD Shark 6 DMO: first impressions
    BYD Shark 6 DMO: first impressions
    Cesar Miguel . Mar 19, 2025