Nissan PH cites 4 reasons why customers should continue vehicle maintenance at service centers

Nissan Philippines Inc. (NPI) expressed firm confidence to the capabilities of its aftersales service centers, assuring customers that they can receive quality maintenance and repair services to help them enjoy their car ownership experience.

Below are the four reasons that the Japanese automaker’s local distributor gave why customers should continue to have their cars maintained at Nissan authorized service centers.

-          Quality and Expertise

NPI shared that all service centers are employed with Nissan-certified staff whose knowledge on the manufacturer's vehicle parts and operations are extensive. Its manpower makes good use of advanced diagnostics to carefully and effectively identify vehicle issues faster and accurately.

Nissan aftersales service center clients are also guaranteed that technicians are only using genuine parts that have passed the company’s quality standards to give them that peace of mind whenever they bring vehicles for repairs to any of the firm’s official dealerships around the country.

Aside from the right tools and experience for the job, each technician is servicing a unit wearing proper health and safety gears.

NPI also said that all reception areas, lounges, and workshops inside Nissan's Service Centers are regularly sanitized to ensure customer, employee and technician safety. Physical distancing and health measures are also properly observed by all visitors, while customer vehicles are disinfected before being turned over to their respective owners.

-          Advanced Technology

The company cited that each technician and service advisor are equipped with a Nissan Service Tablet that gives access to all relevant information about their customer's vehicle and provide real time updates, images, and recommendations to the customer via text message or e-mail for a more seamless and straightforward aftersales process.

-          Fast and Easy

While bringing in a vehicle for repair can be a time-consuming process, NPI said that Nissan Express Service has streamlined the procedures.

According to NPI, its technicians are always ready to conduct a 52-point check-up alongside oil change and light repairs in as short as an hour, making periodic maintenance service (PMS) appointments quick and hassle-free.

The Nissan Express Service has also standardized the prices for the most common vehicle repairs to give customers an idea of how much their total bill is.

-          Accessible

NPI also offers Service on Wheels (SOW) for those who need an on-the-go outlet wherever they are.

An on-demand mobile service (which is available in selected dealers), the Nissan SOW provides on-site services, fleet and public utility vehicle servicing, service caravans and roadside assistance.

The mobile service comes with company-certified technicians with proper health and safety gears to conduct basic 20-point inspections, engine oil top-ups, tire installations or inflations, fuse changes, change oil and lubrication, battery testing and replacements, or engine start assists.

Meanwhile, clients who are in need of immediate assistance can contact a 24-hour emergency assistance service via the Nissan Customer Assistance Center (NCAC). The NCAC operates round-the-clock, with a service agent that is always available to answer calls for emergency support, traffic information, towing, and repairs. “In case of a vehicle breakdown, the customer's vehicle will be brought to the nearest authorized Nissan dealership,” NPI explained.

Customers may visit their nearest dealership, contact the NCAC Hotline at (+632) 8403-6593 or 0927-600-9557, or download the Nissan Assist App on the Google Play Store for Android users, and the App Store for iOS users, to inquire about Nissan's services.

Currently, Nissan has a total of 53  dealerships in the Philippines that are ready to serve customers.

Photos from Nissan Philippines Inc.

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